Mobile apps
The ahm OSHC App
Our app makes it easy to view your cover details, make contact with a health advice line and find a health provider.
Introducing Online Doctor
With Online Doctor, you can have an online consultation with a qualified medical doctor through the OSHC app.+
Health Advice 24/7
Get direct access to our 24/7 Health and Support Line, which offers medical assistance from a registered nurse, mental health support, counselling and interpreter services.
Make claims on most services anytime, anywhere
Process claims on most medical services with your phone at a time that’s convenient for you. Plus, you can view your online claims history at a glance.
Find a provider who bills us directly
Find doctors who bill us directly which saves you time in not having to make a claim. Just present your membership card (physical or digital) when you attend your appointment.
Out-of-pocket costs may apply. *
Digital Membership Card
Turn your smartphone into your membership card. Your digital card holds all the details of your cover. Just make sure you have a photo ID to confirm your identity when presenting your digital card.
Manage your health cover, in your hands
Check your cover information, update your personal details and extend your cover when you’re on the go.
Translation function for simplified Chinese
Some features are translated into simplified Chinese.
Policy Certificate
Whenever you need your policy certificate, you can easily email it to yourself via the app.
Guides and Articles
Information on staying healthy, what to do if you get sick and how to raise a refund request.
Device Requirements
Requires iOS 11 and later or Android 7.0 and later. Compatible with iPhone, iPad and iPod touch.
+Medibank may pay benefits towards video/audio doctor consultations. No benefits are payable by Medibank OSHC for text only consults. Waiting times may vary depending on doctor availability. You are unable to receive e-prescriptions, specialist referrals, diagnostic requests through the Online Doctor service. Online Doctor is offered on a trial basis and may be discontinued at any time. For privacy reasons, Partners and Dependants on a policy may not access Online Doctor through the Medibank OSHC app.
*An AHM OSHC direct billing provider has an agreement with AHM to send the bill directly to us. This is to help reduce or eliminate the upfront payment you would normally be required to make at the time of your appointment. Depending on the Doctor you see, you may on occasion experience an 'out-of-pocket' expense which is not covered by AHM. Please ensure you confirm any 'out-of-pocket' expenses you may have to pay prior to your consultation by contacting the direct billing clinic. Remember to take your AHM OSHC membership card and photo identification, such as your student ID card with you to your next appointment.
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